This type of account is only available for users registered for UK

How do I add my bank account?

To add your account, go to “Accounts” in the Seqr app, press “Add account” and continue. Choose your bank and then enter your internet banking credentials. Don’t worry, Seqr does not see or store your bank credentials, this simply allows us to collect the information required to set up a Seqr Direct Debit.

Once you have entered your credentials, you get to choose which bank account you want to use as your Seqr payment account. You should only select a current account, savings or credit card accounts are not supported.

Confirm your details and enter your PIN code.

You have now successfully connected  your bank account to Seqr via Direct Debit!

How do I know my account is active?

After completing the registration process and verifying your identity by scanning your driving license, ID, or passport you will see your account with an available balance. If you don’t see an available balance, this means your identity could not be confirmed. This can happen if the scan of your ID encountered any glare or distortion. To resolve this, you should re-scan your ID within the Seqr app.

You can easily complete by following these steps:

  • Open the Seqr app and click ”My bank account”
  • Next click on the (i) to the right of ”My bank account”
  • Next Click the ‘Verify your identity’ button. (If this button is not visible, you have already completed the verification)
  • You can authenticate your identity card, driving license or travel passport. Select your preference.
  • Take a picture of both the front and the rear. The camera automatically opens when clicking on ‘Front’ or ‘Back’.  Upon completing the scan make sure that the picture is sharp and easy to read.

Are my bank credentials safe?

Yes, we never store any of your bank details. During account set up all data is processed through an encrypted channel and we only keep data that allows us to confirm your identity and ownership of the bank account.

My bank is not on the list?

We currently only support the banks listed. We add more banks all the time though so check back soon to see if your bank is supported.

When is my account debited?

Your bank account is normally debited 2 bank days after a Seqr payment has been executed.

Where can I find my expenses summary?

You can find this in the menu, under the ”Receipts” tab.

Can I connect my credit card to Seqr?

No, it is not possible connect a credit card to Seqr.

What is the maximum payment I can make with Seqr?

When you have registered for Seqr you will initially have a purchase limit of £75. You can see this limit under “My Bank Account” in the Accounts section or at the top of the Seqr App. Every time you make a purchase we will reduce this limit by the purchase amount. Your limit will increase again once we have successfully withdrawn the corresponding Direct Debit from your bank account.