How does it work?

In order to get started make sure that both you and your friend (sender/recipient) have the Seqr app installed and registered on their smartphone.

  1. When opening the app, press ‘Send money’
  2. Then press ‘Send to new recipient’
  3. Enter the phone number of the recipient or press on the icon on the right and select a phone number from your contact list
  4. Press ‘continue’
  5. Enter the amount you wish to send
  6. If desired, enter a message to the recipient
  7. Press ‘Send’
  8. Review your payment and press ‘Send’ again
  9. Confirm the transfer with your Seqr PIN code

If the sender is using their Seqr account or Invoice account the money will be transferred instantly, while if they're using their bank account, the transfer will take a few days. More information on the Seqr Account can be found here!

In which currency shall the recipient be paid?

The recipient will receive the money in the currency of the country that they registered with. (For example a Swedish Seqr user would receive a payment from their Belgian friend in SEK)

Who can send money (P2P) abroad?

Sending money (P2P) abroad is a service available to Seqr users in the countries where the app is available.

Will I incur costs when sending money (P2P) via Seqr to a country where Seqr is used?

No, sending money abroad with Seqr is free of charge!

How much money can I send using my SEPA Direct Debit Account?

You can send a minimum of €1 and a maximum of €100.

Do you need to be in each other vicinity in order to be able to send money?

No, you can send money from any distance. The only thing you need is the phone number of the recipient. With the Seqr app you can even send money to other countries.

To which account will the money be transferred?

The money will always be transferred to the receivers Seqr Account. If a friend is sending you money and he/she using the pre-paid Seqr Account, the money will simply appear on your Seqr Account instantly. More info on the Seqr Account can be found here.

What if the recipient does not have Seqr?

Only when both the recipient and sender have the Seqr app, a P2P transaction can be completed. In the case that the recipient has not yet downloaded the Seqr app and you have transferred a certain amount to them, this person will receive an SMS with the request to download the app. You will receive a confirmation by SMS as soon as the recipient has downloaded the app. You then need to initiate the P2P transaction again, as only then will the money be transferred from your account.