Seqr has been approved by the Swedish Data Inspection; what does this mean?

As a payment institution, Seamless is under supervision of the Swedish National Bank and offers Seqr as a mobile wallet under these Terms & Conditions. In that framework, Seqr is allowed to offer its mobile wallet services in other European countries that adopt the Swedish approval. This is the case for all the countries in which Seqr currently operates.

On 12 June 2014, the Swedish Data Inspection published the results on three Swedish payment institutions that handle personal data, namely Seqr, WyWallet, Trustly and Klarna. The Data Inspection checked which personal details are collected by these parties and how they process this information. In this investigation, Seqr was the only party that was approved immediately without any additional comments.

Indeed, security and integrity lie at the foundation of our technology. Seqr never releases any sensitive information, in contrast to card payments, for which personal details are sent from the magnetic strip or chip to the cash register system during payment. With Seqr there is no exchange of information between the mobile phone and the cash register system of the store and everything occurs in a secure environment. Therefore, your personal details are safe with Seqr.

Why do I need to validate my identity in the Seqr app?

We are obliged by law to know the identity of our clients, which is why it is necessary to verify your identity in the Seqr app upon registration. You do so by scanning your ID into the Seqr app. This procedure complies with applicable legislation and has been approved by both financial and data protection supervisory authorities.

Seamless Remittance AB is a payment institution with a license:

Payments through the Seqr app are handled by Seamless Remittance AB.

Seamless Remittance AB is a payment institution with a license, such as recorded in article 4 of the Payment Service Directive (PSD) 2007/64 EG. Moreover, Seamless Remittance AB is under supervision of the Swedish ‘Financial Supervisory Authority’ (, 045024.

My mobile telephone has been stolen or lost; what should I do?

Just like a bank card, you can have your Seqr account blocked. In order to do so, please contact our customer service team who will be happy to help you. 

My Seqr account has been blocked. How do I re-activate it?

If your account has been blocked, please contact our Customer Service team who will be happy to assist you.

Is Seqr a secure service?

The app itself has been secured by means of encryption. This means that all your payments need to be confirmed with a personal Seqr PIN code. Furthermore, this app and the account with which you have been registered on your mobile phone cannot be cloned for use on any other telephone.

Why does Seqr need access to my camera?

Your camera is used for scanning a QR code for a payment. During the registration process the we'll also need access to your camera in order to make a photo of the front and back of your ID card, passport or driver’s license to complete a KYC check.

Why does Seqr need access to my contacts?

With your Seqr app, you're able to send money to friends using their phone number rather than their bank details. Therefore to use this feature we will request permission to access to your contacts.